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Delivery Information

International shipping suspensions

We have been receiving updates throughout the day from our carrier partners regarding the situation with border restrictions with France and services have begun to run again into Europe. We will begin processing International shipments from 26/12/20. However, there are still some services that will remain suspended. Please see the carrier update page for more details https://www.ecommercefulfilment.com/en/courier-updates/

With Covid ongoing and Brexit looming, we're thankful for your extra patience during what is proving to be a challenging time for small business. I will keep you updated as often as possible. 

Strain on Services

We are seeing unprecedented levels of online ordering this festive season. My priority is to ensure a safe work-space for staff and drivers as we do our very best to get your gifts to you this Christmas. 

Picking and packing may take a little longer than usual, and our couriers may take longer than usual to scan in dispatched items. 

If I can help with your order, please email me orders@hannasillitoe.com and I will do my best to find out exactly where it is. But please allow a little extra patience whilst we're stretched to capacity with the current world chaos. 

I am an online shopper myself, so I completely understand the desire to receive your parcel next day. I also appreciate that you may have bought your products as a gift and that delivery is time sensitive. 

I promise you we are all trying our very best to ensure your parcel reaches you swiftly and safely. Your custom means so much to me.