Frequently asked questions
Are all products vegan?

Yes all our products are 100% vegan.

Are any products tested on animals?

No. Never. Our products are 100% cruelty free. 

Are these products suitable for eczema, psoriasis, rosacea and acne?

The range was formulated specifically for problem skin. It's designed to feel light yet rich in naturally active skin-nourishing ingredients, the formulas intensely hydrate without leaving skin or hair feeling greasy for an instantly soft, smooth complexion and nourished scalp. As with using any new product on problem skin, we would highly recommend patch testing first. 

Where are these products manufactured?

We manufacture all our products in the UK.

Are the ingredients natural?

Yes. We work closely with our COSMOS Natural approved supplier to ensure you benefit from the best, ethically sourced, natural ingredients.

Is your packaging recyclable?

Yes. We have used amber glass wherever possible - the only products that use recyclable plastic are those that will be used in the shower and the scalp oil bottle (to help you squeeze the oil). 

Are these products available to buy in stores?

At present we're only offering the full range online, but we will be adding independent wellbeing shops, spa retreats and health food stores to our list of authorised stockists throughout the year. 


Amaranth Bramhall 

I have a question about an ingredient, who can I ask?

We try to provide as much information as possible via individual product pages. If you are unable to find the answer to your question, please reach out to us via the contact us page. 

Can I return my order?

We always aim to ensure our customers love our products, but if you do need to return an order, we’re happy to help. Please email for assistance.

If you wish to return your products for a refund please email us directly and we’ll take you through the process. Items should be in their tube with the sticker seal still affixed.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be notified of our delivery method upon placing your order.

How secure are my payment details?

This website is certified secure. Your credit card details are not stored by Hanna Sillitoe Ltd but by a secure payment system called Stripe. This payment system is certified PCI Service Provider level 1.

If you want more information on stripe click here to visit their website.

Can I pay upon delivery?

No, this is not a service we offer.