United Kingdom: 'In stock' items ordered before 15:00 are dispatched on a 48 hour tracked service (usually Royal Mail). 48 hours refers to weekdays only.
If you order on our Next Day service before 15:00, your products will be delivered with DPD the following day (excluding weekends).
In some cases we do experience minor courier delays. We email a tracking link with every order. Please check this first in case delivery has been attempted. If more than seven days have passed, please email us at support@hannasillitoe.com to review the status of your order.
Orders to Europe & Worldwide: Please allow 7 to 14 working days for shipping on in-stock items. Whilst we endeavour to dispatch your order as soon as possible and deliveries often arrive much faster, we can not be held responsible for customs or international shipping delays which can sometimes hold up delivery.
If more than 15 days have passed and your parcel is not showing as being delayed by customs, please email us at at support@hannasillitoe.com to review the status of your order.