Subscription Terms & Conditions

This page sets out the terms and conditions of our Multi Strain Biotic subscription service, to which you agree when making a purchase via HannaSillitoe.com. Please read carefully before subscribing. By signing up, you agree to be bound by these terms and conditions.

Subscription options

We currently offer two subscription plans:

1. Loyalty - 25% Subscription

• Save 25% off the regular price.
  

• A minimum of three bottles must be delivered before cancellation is possible.
  

• After the initial three bottles, your subscription will continue on a monthly basis until you choose to cancel.
  

• If you are unsure whether our product is right for you, we recommend starting with a one-time purchase or our flexible rolling plan instead.
  
  

2. Rolling - 10% Subscription 

• Save 10% off the regular price.
  

• No minimum term — you can cancel at any time.
  

• Ideal if you’d like flexibility while still enjoying savings.
  
  

General Terms

• You may cancel your subscription through your customer account or by contacting us at support@hannasillitoe.com. If you cancel yourself, please ensure you complete the process correctly. We cannot be held responsible for incomplete cancellations.
  
  

• As with any natural protocol, we recommend consistent use for at least 90 days to properly monitor improvements.
  
  

• Subscriptions allow us to forecast stock more effectively, which is invaluable for a small business. In return, we reward you with discounted pricing. We ask that all customers respect these terms to keep the system fair.
  
  

• All ingredients are clearly listed on the product page. It is your responsibility to check for allergies or intolerances. We cannot be held responsible for adverse reactions caused by known ingredients.

1. YOUR STATUS

By placing a subscription order through our site, you confirm that:

1.1 you are legally capable of entering into binding contracts; and

1.2 you are at least 18 years old; 

2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

2.1 After completing your first double opt-in subscription purchase, you will receive an order confirmation from us via email acknowledging that we have received your first payment. Thereafter your credit card will be automatically debited on the same date each month until you choose to terminate your subscription. 

2.2 The subscription plan to our Multi Strain Biotic consists of an initial charge, followed by one month recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. 

2.3 By subscribing to our Multi Strain Biotic you are agreeing to pay monthly periodic subscriptions for an indefinite time until cancelled by you. For Loyalty, after the minimum first three deliveries you can cancel your subscription at any time. For Rolling, you can cancel your subscription any time after your first delivery. You will not be charged a cancellation fee. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.

2.4 Account Cancellations. If you wish to cancel your monthly subscription with us, you must cancel 7 days before your next payment is due to be collected, in order to avoid receiving the following months’ delivery.

2.5 On very exceptional occasions (such as a proven medical condition) we might agree to permit early termination of your Loyalty subscription contract (ie: before three deliveries have been made). If we do so there will be a balance payment due of £15 to cover the balance of your discounted first bottle + administration charges to cover early termination. A further fee of £10 will also be due if a second bottle has been shipped. These fees will be invoiced via PayPal and must be paid five days before your next bottle is due to ship. 

2.6 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. 

3. AVAILABILITY AND DELIVERY

3.1 Your order will be fulfilled by the dispatch date set out at time of order, unless there are exceptional circumstances. Hanna Sillitoe Ltd will aim to notify you in reasonable time if there will be a delay in dispatch. Hanna Sillitoe Ltd cannot accept responsibility for any delays in delivery that are beyond our control.

3.2 Deliveries are made to the address provided during signup, unless written notification to change this delivery address is provided by you. Hanna Sillitoe Ltd cannot accept responsibility for deliveries that do not reach the customer due to an incorrect delivery address being provided.

4. RISK AND TITLE

4.1 The Products will be at your risk from the time of delivery.

4.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

 

5. PRICE AND PAYMENT

5.1 Product prices include UK VAT but DO NOT include local taxes which might be payable upon arrival at customs. It is your duty to familiarise yourself with local customs fees since these are charged by government and beyond our control. Due to Brexit, European orders will usually be subject to local taxes which vary between countries. Refusal to pay local customs charges will result in your order being returned to us. Return administration fees and courier costs are significant and these will be deducted from any product refunds issued. 

5.2 Shipping fees vary depending which country you are ordering from. You will be charged shipping every month. We do not profit on delivery fees, these are charged by our couriers and passed on to you. We don't hide delivery charges in product costs since we believe in fair and transparent pricing. 

5.3 Product prices and delivery charges are liable to change at any time.

5.4 Payment for all Services are processed via Shopify Payments. We accept all major debit and credit cards.

 

6. OUR REPLACEMENT POLICY

6.1 Since our Multi Strain Probiotic is a food supplement we can not accept returns.

6.2 We ship out our Multi Strain Probiotic in glass bottles. These are well protected by strong exterior tubes and paper fill. On occasion we do still see damage in transit and look to rectify these instances of breakage right away. So that we can swiftly ship a replacement bottle, please send to subs@hannasillitoe.com the following;

• a picture of the damaged bottle
• a picture of the batch number (sticker on the side of bottle)
• a picture of the front of the shipping box clearly displaying your address label (this is important so that we can raise a courier claim) 
• your order number

Where bottles are significantly damaged, please don't pick through broken glass to take pictures. Simply explain the problem to the team who will advise next steps.

6.3 Very occasionally we experience problems exporting our Multi Strain Biotic into a country due to that country not accepting our commodity code. In this instance your order should come back to us and a refund will be issued upon receipt.

6.4 We ask that you do not attempt to reorder from our website if your local government department has previously rejected a parcel. The first time this happens we will accept liability for shipping and restocking fees, but we cannot do so on subsequent orders.  

 

7. WARRANTY

We warrant to you that our Multi Strain Biotic will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

 

8. OUR LIABILITY

8.1 Subject to clause 9.2, if we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Multi Strain Biotic.

8.2 Nothing in this agreement excludes or limits our liability for:

8.2.1 Death or personal injury caused by our negligence;

8.2.2 Fraud or fraudulent misrepresentation;

8.2.3 Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

8.2.4 Defective products under the Consumer Protection Act 1987; or

8.2.5 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

 

9. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. This condition does not affect your statutory rights.

 

10. NOTICES

All notices given by you to us must be given to Hanna Sillitoe Ltd at subs@hannasillitoe.com. We may give notice to you at either the e-mail or postal address you provide to us when signing up to a Subscription, or in any of the ways specified in clause 10 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified e-mail address of the addressee.

 

11. TRANSFER OF RIGHTS AND OBLIGATIONS

11.1 The contract between you and us is binding on you and us and on our respective successors and assignees.

11.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

11.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

 

12. INTELLECTUAL PROPERTY RIGHTS

12.1 We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.

12.3 If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to.

 

13. EVENTS OUTSIDE OUR CONTROL

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

13.2.1 Strikes, lock-outs or other industrial action;

13.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

13.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

13.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

13.2.5 Impossibility of the use of public or private telecommunications networks; and

13.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

 

14. WAIVER

14.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

14.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

14.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 10 above.

 

15. SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

16. ENTIRE AGREEMENT

16.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

16.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

16.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

16.4 Nothing in this clause limits or excludes any liability for fraud.

 

17. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

 

18. LAW AND JURISDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.