Please allow 7 to 14 working days for shipping on in-stock items. Whilst we endeavour to dispatch your order as soon as possible and deliveries often arrive much faster, we can not be held responsible for customs or international shipping delays which can sometimes hold up delivery. 

If more than 15 days have passed and your parcel is not showing as being delayed by customs, please email us at  at support@hannasillitoe.com to review the status of your order.