'In stock' items ordered before 15:00 are dispatched on a 48 hour tracked service (usually Royal Mail). 48 hours refers to weekdays only. 

If you order on our Next Day service before 15:00, your products will be delivered with DPD the following day (excluding weekends). 

In some cases we do experience minor courier delays. We email a tracking link with every order. Please check this first in case delivery has been attempted. If more than seven days have passed, please email us at support@hannasillitoe.com to review the status of your order.